Consulting Magazine - November 2017

GearsCRM is an exceptional group of Salesforce con- sultants. “We provide consulting and services for companies of all sizes to improve productivity and profitability by optimizing their Salesforce implementations,” says Harry Radenberg, CEO of GearsCRM. “We leverage our in-depth business experience and technical knowledge to provide solutions for superior results in sales, marketing, and customer relations.” Radenberg sat down with Consulting to discuss GearsCRM’s three-year revenue growth and overall performance.

Consulting: What were the main factors that contributed to your firm’s exceptional growth?

Radenberg: Our employees are the main reason for our success. Being a completely virtual company, we have the luxury of searching across the entire country to find the employees that have the right level of expertise and cultural fit for our team. Our consultants are passionate about Salesforce, eminently capable and a pleasure to work with; at the end of the day this is what fuels our continued growth.

Consulting: How is this year shaping up for your firm?

Radenberg: We’re digging into
some great projects for great cli-
ents this year. Between Field Ser-
vice Lightning, Lightning Experi-
ence Migrations, Service Cloud,
Sales Cloud, CPQ, Wave, Ein-
stein and Pardot, we’re thriving
on solving tough problems for our
customers and keeping our team
on the cutting edge of all aspects
of Salesforce.

Consulting: How would you describe your firm’s outlook for 2018? Where do you see the most opportunities? Radenberg: We’re looking forward to continued growth. The Salesforce platform continues to expand rapidly, and we’re energized by staying ahead of that curve to provide our customers maximum return on their Salesforce investment. In particular, our team leads the pack on Lightning Experience expertise and we anticipate assisting customers with many LEX migrations in 2018. We also see exceptional opportunity in the Field Service Lightning space.

Consulting: What would you say are your firm’s biggest challenges in 2018?

Radenberg: We’re thrilled to
have remarkably high employee
satisfaction. In a recent internal
engagement survey, 98 percent of
employees reported they are proud
to be a member of their team and
are satisfied with the culture of
the organization. We recognize
that employee satisfaction of this
level is hard to achieve, and we’re
focused on working hard to main-
tain it as we grow.

Consulting: What does being named one of Consulting’s Fastest Growing Firms mean to your firm, your employees and your clients? Radenberg: The firm overall and our individual employees sincerely appreciate this award and the validation that our hard work is paying off. Our clients have always been our most vocal advocates, and that’s been clear with the numerous congratulatory messages we’ve received from them. We’re delighted to have them cheering us on, and we’re looking forward to continued success together!