INTHE
In Robin Settle’s senior year of college as a psychology major at the University of Pennsyl- vania, she volunteered at the
hospital to get some business ex-
perience. The Department of Ra-
diology was looking for its first
computer system and needed help
coordinating the selection process,
and she was assigned to the pro-
ject. “When I got a job offer from
Shared Medical Systems—now
Cerner—I never looked back.”
Now a Principal with ECG Man-
agement Consultants, she brings a
passion for helping clients capital-
ize on technology to support and
improve operations in ambulatory
and hospital settings, and more re-
cently Settle has focused on the
transitions of care and patient en-
gagement—outside the hospital.
In addition to being a firm resource for healthcare IT, Robin leadsoperational improvement engagements in patient access, revenuecycle, and practice management.
She also offers expertise on the lat-
est trends in technology, such as tel-
emedicine, care management, and
customer relations management.
“I enjoy the variety of clients and
projects. From capabilities to regula-
tory considerations, health informa-
tion technology has progressed and
continues to evolve, which keeps
work interesting,” Settle says. “It
is also exciting to see how much
we rely on technology to improve
healthcare operations—which has
always been more of my passion.”
Looking ahead, Settle says she
is very excited to see the impact
of the new HHS rules on interop-
erability and data blocking. “Over
the years, I have been a bit of a
pioneer working with health in-
formation exchange and promot-
ing data sharing, so I’m looking
forward to seeing the ease of data
sharing expand.”
Ask her about the best advice
she’s ever received, Settle will say:
“As a consultant, you will never
get in trouble for doing the right
thing—it may not be the popular
decision and might result in an un-
happy client at the moment, but in
the end you need to recommend
what’s right for the client.”
Settle says these days there are
so many more women in tech-
nology, especially in healthcare.
“However, until 10 years ago,
that wasn’t the case,” Settle says.
“Most of my clients were male,
and since I had evening childcare
responsibilities, professional net-
working was difficult.”
As far as winning consulting’s
Women Leaders in Technology
award, Settle says “to win a na-
tional award recognizing my long
career in health information tech-
nology is very gratifying. I am also
honored that I was nominated by
my colleagues at ECG.”
What would you consider your greatest personal or professional
achievement?
SETTLE: “I feel fortunate to have achieved both personal and profes-
sional success over the years—I’ve been married for 33 years and
raised two children who have gone on to have their own careers and
lives. As an administrator and a consultant, I’m proud of my efforts
to launch Temple Children’s Hospital. I’ve helped many hospital lead-
ers in major academic centers—including my alma mater, Penn—to
create more efficient organizations in support of their mission to im-
prove the health status of the Philadelphia community.”
Q&A
ROBIN SETTLE
ECG MANAGEMENTCONSULTANTSEXCELLENCE INLEADERSHIP
