INTHE
Alifelong strategist and in- novator, Amelia Dunlop is the Chief Experience Officer at Deloitte Digi-
tal, where she leads the Customer
Strategy and Innovation business.
For the past 20 years she has ad-
vised CEOs and business lead-
ers on how to find new sources of
growth. Her life’s work is focused
on using data, technology, and
design to create human experi-
ences that engage hearts and minds
Less than a year ago, she was
asked to take on the role of Chief
Experience Officer for Deloitte
Digital—what she says was her
dream job. “I wake up every day
thinking about what we can do
to make the employee, customer,
and partner experience just a lit-
tle bit better, just a little bit more
human,” she says. “I love the idea
that no matter what ‘role’ you
have, as an accountant, lawyer, or
consultant—it is not just O.K., it
is essential to show up with equal
parts head and heart. I look for-
ward to growing this human ex-
perience movement with our team
which puts humanity at the center
of every experience whether it is
digital, physical, or both because
I want to live in a world where
technology lets us be more hu-
man, not less.”
One of her favorite pieces of ad-
vice, that she remembers from the
days of being a young consultant
elbow deep in a spreadsheet model
checking and re-checking to see
if the numbers added up, is this:
‘never suspend your own judge-
ment.’ “If the data, the model, the
analysis, or the recommendations
seem off to you, then it is your job
to raise the question and to help
find the solution,” she says.
Meanwhile, she says sheknows there are women in thisand related fields who face challenges every day simply becausethey are women.
“I have always tried to see being
a woman as a source of differentia-
tion as a consultant,” Dunlop says.
“As a mother of three children, I
know that I have a different per-
spective and experience to share.
My mentors, who have been men
and women, have helped give me
the confidence that my experience
and my voice matters.”
It’s safe to say to say that Dun-
lop’s Chief Experience Officer
days go back a little further. Per-
haps even nine years. Dunlop says
her greatest achievement was giv-
ing birth to her daughter, who is
now nine years old.
“I gave birth to her in the front
seat of our car on the very same
day that I made partner,” Dunlop
says. “If you ask her where she is
‘from,’ she will say, ‘the car.’”
As far as being recognized asone of the Women Leaders in Technology, Dunlop says she is grateful to win the award on behalf ofall the teammates, mentors, andfriends she gets to work with everyday. “To me this award feels likean acknowledgement that what weare doing—living the aspiration toelevate the human experience—makes a difference.”
How did you get into the technology consulting profession? Was it by
design or accident?
DUNLOP: “I became a strategy consultant more than 20 years agoafter graduating with a Master’s degree in Theology. I had plannedto continue on to a PhD in social theory and theology. Becoming astrategy consultant was definitely not the plan. I love that my pathhas led me to a place where I can focus on solving problems I careabout alongside people I care about.” Q & A
AMELIADUNLOP
DELOITTE DIGITALEXCELLENCE ININNOVATION
