The scope of the project entailed visually documenting the current accounts payable processes, defining future state recommendations, and developing a prioritized
roadmap for the next one to three years that
included quick wins and longer-term initiatives to enable the selection of a new a tool
to automate the process.
Near-term recommendations have already resulted in savings of 250 staff hours
a year and the output of this project was
used to request and obtain budget for a new
Accounts Payable tool that will continue to
improve their processes and support growth
that they have been experiencing, says Jacob Horr, a Manager at Jabian.
“By using a structured approach to docu-
ment Habitat Charlotte’s current processes,
we visually depict the end-to-end activities
their employees do every day,” Horr says.
“While Habitat knew the process was inef-
ficient, it wasn’t until they were able to see
the process on a single page and talk through
each step that we could identify where the
biggest pain points and inefficiencies were.”
Jabian helped Habitat look further than
challenges with the tool, but also areas where
communication and process required im-
provement. “Getting the right people in the
room was critical to developing a roadmap
that was actionable and addressed the actual
challenges,” he says. “It wasn’t until we col-
laboratively developed the end-to-end pro-
cess that they fully understood how each per-
son was impacted by the existing process.”
The Pro-Bono Value of the project: Jabian
volunteered 100 hours and delivered a solu-
tion with a market value of some $20,000.
Meanwhile, this September, Jabian will con-
tinue its relationship with Habitat Charlotte,
as it tackles the next phase of the project.
“Leadership at Jabian is guided by the
principal that if Jabian were to leave one of
its cities tomorrow, that the entire communi-
ty would feel the impact,” Horr says. “They
are committed to supporting and empower-
ing their practitioners, like myself, to follow
their professional and personal passions to
make a difference in our communities.”
Community service is a pillar of the Jab-
ian mission. So much so that Jabian created
their own employee-led 501(c)( 3) charitable
foundation called Jabian Cares. “It supports
our belief that the better we do as a firm, the
better we can do building and supporting our
local communities,” Horr says.
Habitat for Humanity of Charlotte has a vision of a world where everyone has a decent place to live. As one of the largest Habitat Affiliates, Habitat Charlotte was experienc- ing inefficiencies with their current paper-based Accounts Payable process. So, it turned to Jabian’s Charlotte office,
which teamed with Apparo, a nonprofit organization that empowers
nonprofits through technology that enhances their missions, to conduct
a Business Process Improvement project.
Q&A: What does winning a Social &
Community Investment award mean to
you, your firm and your employees?
Horr: “Winning this award affirms the
importance of giving back to your
community. This is our community where
we live and work and we want to do what
we can to support it as much as possible.
We hope to inspire other organizations to
do the same.”