Founded in 1993, CommunityHealth is dedicated to serving the uninsured and
underserved in Chicago and surrounding communities. In 2014, the organization
provided more than 25,500 medical and dental visits for more than 10,500 patients.
This level of care is possible through the time and talent of volunteers, including
more than 450 healthcare providers.
While the Affordable Care Act provides millions
of Americans with new health care options, there
are many who continue to fall through cracks in
the system; for example, an estimated 500,000
residents of Chicago’s Cook County will remain
uninsured in 2018.
To increase its service capacity, CommunityHealth must combat rising operating costs, as
well as regulatory changes that have mandated
technology changes, including use of electronic
medical records (EMRs), in order to collaborate
with other healthcare providers.
Initially, West Monroe was providing IT support to CommunityHealth, says Judy Haasis,
Executive Director, CommunityHealth, but
when a board member connected with Dean
Fischer, West Monroe’s CEO, the relationship
really took off.
West Monroe Partners supported CommunityHealth for several years by providing
discounted IT operations support, says Mark
Nelson, a Director with West Monroe. In October 2013, West Monroe formally added CommunityHealth to its 1+ 1+ 1 social responsibility
initiative, through which it donates 1 percent of
its talent in pro bono and at-cost work to help
organizations in the communities advance their
missions and impact.
Since then, West Monroe tapped its business
and technology expertise to assist CommunityHealth in two ways: through pro bono projects
that help CommunityHealth operate more efficiently and effectively, and through donated IT
help-desk and technology support services that
maintain a reliable infrastructure, says West Monroe’s Senior Director Will Hinde, who is also a
member of the organization’s board of directors.
“One of our initial pro bono projects was
an IT/process assessment of point-of-care ser-
vices,” Hinde says. “Our industry and tech-
nology specialists observed processes,
conducted interviews, and then recom-
mended changes such as ways to reduce
paper-based tasks, improve the flow of
patients from check-in to visit room,
and reallocate volunteers and staff
to higher-value, expansion-oriented
In addition, since October 2013,
West Monroe’s Performance Services
team has donated 24/7 help-desk and
technology support services, including
monitoring and maintaining all of Commu-
nityHealth’s systems, networks, and back-end
infrastructure, Nelson says.
Because of West Monroe’s help, Haasis says
CommunityHealth has been able to open its sec-
ond location in the Englewood neighborhood.
Altogether, West Monroe has donated services
valued in excess of $140,000, and its commit-
ment is ongoing, Hinde says.
West Monroe’s work has had a two-fold ben-
efit, says Nelson: helping CommunityHealth to
make important process and technology changes
that will enable it to serve more people, and free-
ing budget to spend on other vital projects and
staff essential to increasing its service capacity.
“CommunityHealth is not a sophisticated IT
organization but there are opportunities for us to
help them be more efficient, how they share and
access information, how they check-in patients
and follow them through the entire process,”
Hinde says. “We are also looking for ways that
we can use West Monroe’s bench strength to
help assist with some of the projects that Com-
munityHealth hopes to do.”
Haasis says: “We are a small non-profit and
just knowing that we have this support from
West Monroe has made all the difference. It’s
absolutely meant everything to us.”
TYPE OF WORK
IN SOCIAL &