The Northridge Group is a management consulting firm specializing in Customer Experience solutions,
Quality Monitoring services
and Business Transformation
initiatives. Consulting caught
up with CEO Therese K. Fauerbach to discuss the firm.
Consulting: What were the main
factors that contributed to your
firm’s exceptional growth?
Fauerbach: At The Northridge
Group, we have a passion for our
clients’ success, which translates to
growth opportunities for our firm.
Northridge consultants bring prior career experience in customer
service, finance, technology or operations, enabling them to design
practical solutions from real-world
perspectives. Clients appreciate our
collaborative approach, working together to identify the right problem
to solve, building consensus on the
solutions appropriate for their organizations, and then providing an
them to action the recommendations.
Consulting: How is this year
shaping up for your firm?
Fauerbach: 2019 has been an ex-
citing year for our firm. We have
hired some incredible new talent,
launched some new, innovative
solutions, developed meaningful
partnerships with new clients, and
opened a new office in Atlanta—im-
portant investments that add fuel to
our growth engine. The Northridge
Group celebrated its 20th anniver-
sary in 2019. This has been a nota-
ble milestone and gave us pause to
reflect on the strategies and tactics
that led to this successful journey.
Consulting: How would you describe
your firm’s outlook for 2020?
Fauerbach: The Northridge Group
is forecasting continued growth in
2020, and we are actively developing the plan that enables us to
perform against that vision. Insights
from working with our clients help
us identify opportunities, which
are based on their most pressing
challenges. Without a doubt, all
our clients are faced with increasing their operational efficiency and
enhancing their customer loyalty.
The competitive marketplace in
every industry that we serve demands continuous innovation and
digital enablement. At Northridge
in 2020, we will continue to
enhance our skills and solutions,
leveraging technology and design
processes to assess and solve our clients’ business issues, helping them
Consulting: What are your firm’s
biggest challenges in 2020?
Fauerbach: The Northridge Group
is a people business, so attracting
and retaining talent is always top
of mind for us. We cannot grow
without the right people to deliver for our clients. With low unemployment and a wide array of job
prospects, we know that we must
market our brand as an attractive
environment for employee development, engagement and opportunity.
Consulting: What does being named
a Fastest Growing Firm mean to your
firm, employees and clients?
Fauerbach: There’s a saying that
success breeds more success. This
recognition has added a heightened
level of excitement in our workplace. Our employees have always
been passionate about embodying
the Northridge mission, but the
pride associated with being named
one of Consulting’s Fastest Growing Firms is driving increased incentive to do even more. As the face to
our clients, Northridge employees’
enthusiasm translates to even more
fervent engagement for our clients.
48 REVENUE GROWTH: 37% HQ: ROSEMONT, IL FASTEST GROWING