Pivot Point Consulting is a healthcarefirmwithrough- ly 400 consultants serving
over 100 clients across the U.S.
Consulting caught up with Rachel Marano, Co-Founder and
Managing Partner of Pivot Point.
Consulting: What were the main
factors that contributed to your firm’s
Marano: Pivot Point Consulting’s
growth in the past year was due to
multiple factors, including strategic
partnerships, expansion of advisory
services, healthcare IT services (
including managed services, HIM and
life sciences) and a “Happyology”
culture that attracts and retains the
best consultants and internal staff.
To successfully grow this fast validates that we are focused on the right
things: relationships, reliability, and
results. These are the foundation for
how we work with our clients and
consultants and are embedded in
everything we do. We are a consul-tant-led and outcomes-driven firm.
We’re dedicated to finding the best
consultants and retaining them by
being a great employer dedicated to
supporting consultants’ long-term
success through our Happyology program. As a result, we have an industry leading 97 percent retention rate.
Consulting: How is this year shaping
up for your firm?
Marano: We have made strategic
investments in growing our Advisory Services team to meet the market and propel us where it’s going.
Our healthcare IT services have
also grown to incorporate Managed
Services offerings via our strategic
partner PDS, as well as HIM and
Life Sciences services. We have
consistently met our growth goals
year over year and are on path to
meet our 2019 goals.
Consulting: How would you describe
your firm’s outlook for 2020?
Marano: In 2020, Pivot Point will
continue its trajectory of growth
serving a broad range of healthcare
clients. Our vision for growth across
our divisions includes retaining talent solutions with project, staff augmentation and permanent positions
and EHR/HIT implementation and
optimization as core competencies.
Managed Services, a natural complement to our EHR/HIT system implementations, will grow significantly.
Additionally, Vaco’s 2019 acquisition of MorganFranklin Consulting
will complement and accelerate our
Advisory Services capabilities in IT
strategy, value-based care data analytics and digital transformation.
Consulting: What are your firm’s
biggest challenges in 2020?
Marano: Any company that grows
this quickly will be challenged to
preserve the quality they’re known
for and the culture their employees
appreciate. We are committed to pre-
serving our exceptional experience
as we continue to invest in creating
a differentiated experience while re-
taining our culture. Relationships,
reliability and results are the guiding
principles that ensure success as we
work to remain boutique in service
while growing broad in scale.
Consulting: What does being named
a Fastest Growing Firm mean to your
firm, employees and clients?
Marano: To be named a Fastest
Growing Firm means that Pivot
Point’s commitment to excellence
and growing thoughtfully is paying
off. As we become broad in scale,
we will remain boutique in service.
A spot on this list is evidence that
we are tracking with our vision: To
be the partner of choice for healthcare organizations and consultants
by building strong relationships,
providing reliable solutions and resources, and always producing outstanding results for our clients.
15 REVENUE GROWTH: 239% HQ: BRENTWOOD, TENN FASTEST GROWING