Press Ganey is a leading health care performance improvement company
committed to reducing patient
and caregiver suffering and improving the safety, quality, and
experience of care. Press Ganey
partners with more than 41,000
health care facilities to provide
meaningful measurement and
actionable insights for driving
enterprise transformation across
the care continuum. Charles Hagood, President of Press Ganey,
sat down with Consulting to
discuss the firm’s performance,
financial outlooks and Press
Ganey landing on Consulting’s
Fastest Growing Firms list.
Consulting: What were the main
factors that contributed to your firm’s
Hagood: Press Ganey’s continued
growth has been driven by product
innovation, integrated services, and
acquisitions. In order to build on
our comprehensive strategy to help
health care organizations deliver
safe, high-quality, patient-centered
care, we have introduced an advanced data analytics platform supported by client-focused advisory
capabilities that leverage insights to
drive sustainable improvement.
Consulting: How is this year shaping
up for your firm?
Hagood: This year continues to be
highly successful for Press Ganey.
We have further expanded our client base and developed new, innovative methods to partner with and
support clients in their improvement efforts. In 2019, we released
a state-of-the-art digital platform
to support Press Ganey’s services.
The new platform delivers deep insights and performance analytics
that allow health care organizations to advance their commitment
to whole-person care by enabling
them to view performance across
the care experience and focus resources on areas that will enhance
the care experience for both patients and caregivers.
Consulting: How would you describe your firm’s outlook for 2020?
Hagood: Our outlook for 2020 is
positive, as the coming year pres-
ents several opportunities for Press
Ganey to advance our integrated
approach to improvement across
safety, quality, experience, and
workforce engagement. We will
continue to enhance our portfolio
through product innovations and
strategic acquisitions that will en-
able us to increase our value to our
clients and meet market demand.
As our primary focus, we will con-
tinue to nurture our relationships
with existing clients and develop
new, innovative approaches to sup-
port their improvement efforts.
Consulting: What are your firm’s
biggest challenges in 2020?
Hagood: As I’ve shared, we believe
Press Ganey is well-positioned
for continued growth in the coming year and beyond. Our success
thus far is due to our commitment
to putting our clients at the center
of what we do. In the coming year,
we will continue to prioritize our
clients’ improvement efforts and
will evolve and innovate to ensure
that they continue to receive industry-leading support.
Consulting: What does being named
a Fastest Growing Firm mean to your
firm, employees and clients?
Hagood: We take great pride in being recognized as one of Consulting’s Fastest Growing Firms for
the third consecutive year. Our continued growth is a testament to the
critical role this team has played in
improving the health care industry
and delivering top-tier solutions
to clients to help them achieve
their transformational goals.
14 REVENUE GROWTH: 259% HQ: SOUTH BEND, IN FASTEST GROWING