23Fastest 2018 REVENUE GROWTH: 176% HQ: EVANSTON, ILL
Clerestory enables its clients to transform their business- es and realize the big benefits promised by new strategies,
technologies, and operational improvements. Since 2003, Clerestory has developed an extraordinary
record of success leading organizations to operationalize business
strategies by implementing mis-sion-critical changes in ways that
engage employees and drastically
improve outcomes. “Our clients
succeed when they engage their
internal experts in the changes
they want to achieve because people support what they help to create, says Linda Toops, Principal
of Clerestory. “The marketplace
is demanding a different kind of
consulting partner, and Clerestory is clearly different.” Toops sat
down with Consulting to discuss
the firm’s revenue growth.
Consulting: What were the main
factors that contributed to your firm’s
Toops: As experts in Change Management and Operations Improvement, Clerestory has always had a
unique and powerful value proposition. We have been at the forefront of
Change Management’s evolution for
16 years and have seen growing rec-
ognition of the value of our services
in the marketplace. Executives in-
creasingly appreciate the impact that
change management has on critical
initiatives – and on the success of the
organization. We integrate high-im-
pact Change Management discipline
in every aspect of our clients’ opera-
tional improvement projects.
Consulting: How is this year shaping
up for your firm?
Toops: 2018 has been another exciting and fast-paced year at Clerestory.
We are on track to close out the year
with more than 25% growth in staff
and revenue. We have added new
clients as well as new capabilities by
expanding our service offerings to
include in-house video production
capabilities and change management
classroom training. We continue to
invest in staff development and have
increased the number of our senior
leaders. Everyone at Clerestory is
excited and looking forward to another great year in 2019.
Consulting: How would you describe
your firm’s outlook for 2019?
Toops: Clerestory’s projections for
2019 are consistent with our past performance. We now have consultants
in three states and are expanding the
size of our home office location. The
New Year holds a number of ongoing client projects in addition to new
opportunities. Clerestory’s deep roots
in operations consulting and change
management make us a preferred
provider for clients in an increasingly
active merger and integration space.
Consulting: What would you say are
your firm’s biggest challenges?
Toops: The challenge to Clerestory’s
growth is hiring experienced consultants who are strategic thinkers and
are also passionate about aiding clients with implementation. Change
can be daunting, so our team has to
have the interpersonal skills to persuade, encourage, and model the
behaviors that will be required in a
Consulting: What does being named
one of Consulting’s Fastest Growing
Firms mean to your firm, your
employees and your clients?
Toops: We are honored to receive
this recognition of being a Fastest
Growing Firm for the fourth year
in a row. Our greatest success is the
results that we deliver to our clients
every day. This honor validates that
we are consistently delivering more
results to more clients.