Strong-Bridge Consulting tackles complicated busi- ness, customer, and technology transformation challenges
by working alongside its clients
to drive positive and sustainable
business results. “We roll up our
sleeves in our three different practice areas—Customer Experience,
Technology Services, and Business Transformation—to help
our clients create and implement
successful solutions,” says Matt
Howe, Managing Director, Seattle for Strong-Bridge Consulting.
Howe sat down with Consulting
to discuss Strong-Bridge’s financial performance, growth and outlook for the year ahead.
Consulting: What were
the biggest factors that
contributed to your firm’s
Howe: We’re values-led and
customer-minded. Our work is
always anchored on our val-
ues—chief among them is ‘cli-
ents first.’ That means we strive
to do the right thing for our cli-
ents’ best interests, always. We
also put the customer at the cen-
ter of our work to ensure that
our clients’ goals are not only
in accordance with the expecta-
tions of their customers, but also
achievable by an engaged group
of internal employees. We have
proven expertise, and we’re lo-
cal. Our consultants are experi-
enced professionals who are both
pragmatic (and, fun to be around,
because that really does matter).
Our approach is rooted in trans-
parency and collaboration—we
get in the trenches to best under-
stand our clients’ opportunities,
people, issues, and limitations.
And, we routinely leverage our
experience in customer experi-
ence and process design to meet
customer needs. We’re also lo-
cal. Our team members are a part
of your community, ready and
available to work when you are.
Consulting: How would you
describe your firm’s outlook
for 2018? Where do you see
the most opportunities?
Howe: We are excited about
2018. The addition of Envision
expands our market footprint and
adds new capabilities, including
a deep bench of talent on change
management and human capital.
We will also continue to grow our
practice areas and expand thought
leadership in those disciplines.
Consulting: What would you
say are your firm’s biggest
challenges in 2018?
Howe: I think our biggest challenges will be managing growth,
through healthy, strategic planning. And, as is often the case
with talent-based companies,
there will be battles for talent.
We are located in tight job markets, so the on-going challenge
will be to hire and, most importantly, retain the best professionals in our industry.
Consulting: What does being
named one of Consulting’s
Fastest Growing Firms mean
to your firm, your employees
and your clients?
Howe: Each time Strong-Bridge
makes this list is a tremendous
honor. We’re proud of the work we
accomplish as a firm—it requires
teamwork, client focus, and plenty of determination. Recognition
such as this is a great demonstration of everything coming together. Of course, these recognitions
are also the reinforcement we like
to hear as we continue to ramp up
growth in the years to come.