HQ: EVANSTON, ILL.
Clerestory is a Change Management
and Operations Improvement firm
with a 13-year record of success at
market-leading clients. “Clerestory’s
full-time change management experts
quickly solve the complex business
challenges our clients face. We apply
collaborative methods to solve issues
affecting people, processes, and technology and achieve our client’s goals
in record-breaking time,” says Linda
Toops, Founder & Managing Partner
of Clerestory. Toops sat down with
Consulting to discuss the firm’s outstanding financial performance.
Consulting: What were the main
factors that contributed to your
firm’s exceptional growth?
Toops: Clerestory’s 40 dedicated, full-time, Change Management consultants
uniquely position the firm to contribute
to the success of our clients’ mission
critical projects. During the past 13
years we have been on the frontline
of a shift in buyer sophistication. Executives today understand that change
management is cost justified by faster
adoption, improved role-based performance, lower attrition, and creation of
market-leading cultures that can adapt
quickly to change. Clients choose
Clerestory to ensure the success by integrating high-impact Change Management practices and engaging their staff
as leaders and proponents of change.
Consulting: How is this year
shaping up for your firm?
Toops: 2016 is on pace to be Clerestory’s best year ever. The year should
mark another year of 45 percent revenue growth. Internally we have invested in expanding our recruiting
and organization development staff.
This internal investment has yielded
results in the numbers and sophistication of our staff members.
Consulting: What’s your firm’s
outlook for 2017? Where do you
see the most opportunities?
Toops: Clerestory’s client base and
relationships, combined with the
increasing rate of change, keeps repeat clients coming back for more
services. Additionally, new client
companies allow us to expand the
firm to new industries and geographies. We have applied change management to implementing custom
operational solutions for Fortune 50
to 1000 clients who are training new
skills, consolidating, expanding, restructuring, replacing systems, and
undergoing widespread transformation. Our methods are powerfully
applied at any intersection of people,
process, and technology where significant change takes place.
Consulting: What are your firm’s
biggest challenges in 2017?
Toops: Clerestory’s challenge is to
grow quickly, but selectively, by hir-
ing experienced consultants who are
strategic thinkers and are also pas-
sionate about achieving client goals
through implementation. Our consul-
tants require the interpersonal skills
to persuade, encourage, and model
the behaviors that will be required in
a transformed environment.
Consulting: What does being
named one of Consulting’s Fastest Growing Firms mean to your
firm, your employees and your
Toops: We are proud to be part of
the industry’s elite and appreciate the
message this sends to our clients. Being selected differentiates us to both
clients and candidates. Thirteen years
ago we were determined to make
Clerestory a firm where we could do
challenging work alongside smart,
principled people. We wanted to be a
partner to our clients to deliver their
most important project objectives
for a fixed fee and with fixed deadlines. Consulting’s recognition is an
acknowledgment of Clerestory’s accomplishments and an encouragement for our continued success.