Consulting Magazine - November 2016

The HCI Group is a world leader in healthcare IT consulting, with operations on four continents. The firm’s services include implementation and training of all Electronic Health Record (EHR) vendors, as well as service lines in optimization, clinical adoption, integration and testing, Go-Live, and advisory services, among others. From Johns Hopkins and Tenet Health to Canada, Europe, Asia and beyond, we’ve developed a track record of proven excellence in developing smarter approaches to solving healthcare IT challenges. Few things are more important for the success of today’s healthcare systems than finding the right healthcare IT partner, says Ricky Caplin, CEO of the HCI Group. Information system departments are busier than ever, managing large-scale EHR implementations, application and legacy support, help desk, hardware and device integration, data management, and telecom. The lists of projects in the pipeline are constantly evolving and endlessly complex. Resources are scarce, and leadership must demand partners that understand their needs and have the ability to bring considerable value through thoughtful solutions and competent support. Consulting sat down with Caplin to discuss the firm’s outstanding performance.

Consulting: What were the main
factors that contributed to your
firm’s exceptional growth?

Caplin: There are many factors that have contributed to our growth. The HCI Group is driven by a strong entrepreneurial spirit that encourages innovation and taking calculated risks. We continue to invest in future services and global expansion. Through the acquisition of two firms in the past year, we’ve continued to expand our portfolio of services. If we had to pick one factor however, it would be God’s grace in giving us the gifts, skills, and opportunities to make any of this possible.

Consulting: How is this year
shaping up for your firm?

Caplin: This year is projected to be another year of substantial growth for our company. We’ve contracted and completed a record number of successful engagements. We are always looking forward, we are already preparing for projects to come in 2017.

Consulting: How would you
describe your firm’s outlook
for 2017? Where do you see
the most opportunities?

Caplin: Optimistic. With the recent opening of our office in Dubai, we now have operations on four continents. In 2017, we are well positioned to add more key clients domestically, while continuing to expand globally in our mission to help improve the standards of healthcare worldwide.

Consulting: What would you
say are your firm’s biggest
challenges in 2017?

Caplin: At HCI, we will continue to challenge ourselves to improve and expand. In an industry with a heavy influx of market entrants, we must continue to provide differentiated services of the highest quality.

Consulting: What does being named one of Consulting’s Fastest Growing Firms mean to your firm, your employees and your clients?

Caplin: Our sustained growth is evidence of the high-quality management consulting services we continue to deliver. Our company and employees are extremely proud to be recognized for the hard work that we put in every day for our clients.