HQ: SPARTANBURG, S.C.
SOLUTIONS BY MILLIKEN
Performance Solutions by Milliken
brings a unique, Practitioner-based
value proposition to its clients and
has built an enviable record of helping companies achieve substantial and
sustainable improvements in their operations and safety excellence efforts.
This approach, built on the foundation
of lessons learned while Milliken &
Company created and implemented its
own world-class performance system,
helps client organizations engage and
empower their associates by working
side-by-side to establish a culture of
continuous improvement and drive
breakthrough operations impact. Performance Solutions Practitioners currently serve companies in more than
100 operating locations in 28 countries across a wide range of industry
sectors. Its 259 percent growth rate
lands the firm at No. 10 on the Fastest
Growing Firms ranking. Consulting
caught up with Mack Hedrick, Senior
Strategy & Performance Manager at
Milliken & Company, to discuss the
Consulting: What were the main
factors that contributed to your
firm’s exceptional growth?
Hedrick: Without question, our exceptional growth is driven primarily
by our differentiated value proposition, which consists of four components: 1) Our Practitioners’ capability to draw upon their distinctive
expertise and experience to adapt to
client needs and respond appropriately to unforeseen challenges; 2)
The unique insights we have gained
through years of institutionalizing a
comprehensive Performance System
across our own Milliken manufacturing facilities; 3) Our commitment
to leveraging Associate Engagement
to ensure accountability and sustainability throughout the organization;
4) Our ability to leverage Zero Loss
Thinking to challenge existing paradigms, identify priorities, and drive
Consulting: How is this year
shaping up for your firm?
Hedrick: 2016 is shaping up to be
another outstanding year for Performance Solution by Milliken. Our
practitioner team is stronger than
ever, and we continue to win opportunities to guide clients through their
operational excellence journey.
Consulting: What is your firm’s
outlook for 2017?
Hedrick: We project 2017 to be
another strong year for Performance
Solutions. Not only have we
established a solid foundation for
growth, but we are actively pursuing
opportunities to further differentiate
ourselves in the market. Nonetheless,
our greatest opportunities remain
with clients who wish to embark
on their own operational excellence
journey and recognize the financial
and cultural synergies a partnership
with us can create.
Consulting: What would you
say are your firm’s biggest
challenges in 2017?
Hedrick: The biggest challenge facing Performance Solutions in 2017
is continuing to share our compelling value proposition with potential clients. Our Practitioners have
built a strong track record of driving
substantial and sustainable safety
and operations improvements with
a wide variety of organizations. We
must continue to build awareness of
our brand in the marketplace.
Consulting: What does being
named one of Consulting’s
Fastest Growing Firms mean to
your firm, your employees and
Hedrick: Our team is very proud to
receive this tremendous acknowledgment from Consulting magazine. This
recognition is a distinctive honor,
and a wonderful way to validate the
excellent services our practitioners
provide day in and day out.