Laura Becker, an Analyst with ALM
Intelligence, recently sat down with
Padma Parthasarathy, Global Head
of Consulting and Digital Transformation at Tech Mahindra. Parthasarathy heads a global team of 2,500
consultants engaged in business consulting, as well as technology and
business process advisory and re-en-gineering services.
: Last year, Forbes
ranked Tech Mahindra No. 15 globally—and the No. 1 publicly traded
company outside the U.S.—in the
Top 100 companies that shape the
digital world. What’s your vision for
the firm over the next few years?
Parthasarathy: We believe that digital
is the disruption and transformation
of businesses and society enabled by
evolving technology. As part of our
TechMNxt philosophy, we constantly
invest in next generation capabilities
in consulting and technology, which
we adapt to clients’ businesses through
our digital themes: Digital Strategy &
Design, Digital Customer, Intelligent
Operations and Future Enterprise.
Through these services, and our vertical domain expertise, we help clients
to delight their customers, operate efficiently and become future-ready.
: Tech Mahindra
talks a lot about dare to design (
#unlockexperiences and #unlocktheNXT).
Can you explain what you mean and
perhaps give a client example?
Parthasarathy: To realize the potential
of a connected future, we need to create
extraordinary digital, physical and
convergent experiences. When we say
#unlockexperiences, we are challenging
ourselves, our clients and the rest of
the tech community to collaborate to
push boundaries and create solutions
that will truly change the way we live
and work. For example, we’re working
with Rakuten in Japan to power the next
generation networks, through a world-
class 5G ready network lab which will
be the first of its kind in the industry.
This will enable industries as diverse
as healthcare, manufacturing and
financial services to unlock the power
of 5G use cases. To enable the Future
Enterprise, we’ve invested in nine
Makers Labs across the globe, that
focus on design-based co-innovation
with our clients to show how disruptive,
leading-edge technologies can be
applied to their businesses.
: AI seems to be an
integral part of the digital journal
for Tech Mahindra and your clients.
What investments have you made
and how do you see AI (#AI4Action),
transforming your clients’ businesses?
Parthasarathy: While there are a
number of technologies that will
continue to shape the future, AI has the
potential to revolutionize the business
world, making businesses more relevant
to their customers, and providing more
opportunities for disruption. At Tech
Mahindra, we have an AI First strategy
that we are driving with our clients to
accelerate their digital transformation.
AI First promotes a consulting-led
and platform-powered approach to
discover the right opportunities, as well
as to implement them rapidly, using
our rich set of industry use-cases and
solutions. We look at solutions from
two perspectives: AI-Inside: where we
embed AI to make our clients’operations
more efficient and enable a digital-
ready workforce; and AI-Outside:
where we apply AI to reimagine their
products and services through smarter
insights. Tech Mahindra has invested
in over a dozen automation and AI
platforms, collectively termed AQT,
to drive industrialization and adoption
across service lines and industries.
: You’ve invested
in reskilling and upskilling your
workforce. Why is this so important?
Parthasarathy: Digital has created
a demand for professionals who
are proficient in next-generation
technologies and their application.
To stay ahead of the market curve on
digital technologies, we have made
reskilling core to our strategy at Tech
Mahindra. As part of TechMNxt, we
have identified RADIQAL (extensible
Reality, Automation & AI, Distributed
Ledger, IOT, Quantum Computing, All
powered by 5G) as the technology of
the future. While skilling our people in
each of these areas is very important,
it is also important to have the right
mix of “full-stack” skilled associates
who can design and build business
solutions across multiple technology
areas. To this end, our NAD (New
Age Delivery) platform allows us to
dynamically identify demand for new
skills and encourages associates to
drive their own reskilling by choosing
courses online and getting industry-recognized certification.