Consulting: At analyst day KPMG unveiled two new
capabilities, Spectrum and Source. Tell me about them.
Hill: Source is a platform where we put our methods,
our insights, project delivery tools and project capabilities together to help our teams execute globally.
We put a lot of our methods here, housed in a wiki
format, which allow for industry and client-specific
customization, which we haven’t had in prior ver-
sions of methodological platforms. We have a library
within Source of sector-specific leading practices,
benchmarks, KPIs and maturity models that bring to-
gether perspectives from around the firm and other
tools our teams can use to help deliver their engage-
ments. We can exchange real-time learnings and best
practices in a way we haven’t seen before globally,
and it’s something that can and will evolve over time.
We’ve launched Spectrum as an evolution of our
business model. We’re developing machine intelli-
gence to bring a level of value clients would never
have achieved prior. With today’s technology and
interconnectivity we can have an asset that can be
deployed for a fee, and instead of a snapshot have
a real-time amalgamation of that answer. So instead
of a checkpoint with a nice report, you now have a
dashboard where you can highlight potential issues
and alert you to a problem before it happens. KPMG
Spectrum is all about matching intelligence engines
with intelligent people and bringing an unprecedent-
ed level of value to clients.
When Charter Communications wanted to make its content available on mobile, Slalom Consulting helped create an
app that changed the way its customers watch TV. The average American watches more than four hours of live TV a
day, though not necessarily on a standard living room television set. Viewing trends, led by millennials, are shifting
to include more non-traditional screens, including mobile devices.
In response to this shift, Charter Communications is adapting its traditional video model
to make its content available on mobile
devices—meeting customers on their terms
while delivering a consistent customer experience across all Charter platforms. Charter’s vision for mobile aligns with where the
broader television industry is headed.
Designing for a broad audience of users,
from a four-year-old to a frequent business
traveler, demands intuitive, easy to use inter-
faces that allow for managing DVR content,
browsing listings, or watching live TV. Today’s
market is challenging cable companies to
rethink both the user and the customer expe-
rience, says Ben Dunton, lead Slalom archi-
tect on the project. Having the user experi-
ence be paramount was essential to the
development of the Charter TV app, he says.
Slalom’s Greg Martin, solution architect on
the project, built a functioning native iOS app
demo in two weeks, with a focus on getting
the content to the user as fast as possible.
The successful prototype helped Charter
see something tangible and paved the
way for collaboration on Charter’s mobile
apps for multiple platforms. Charter now
has native mobile apps for iOS (both iPad
and iPhone), Android (both tablet and
phone), and Kindle. Now Users can live-stream up to 150 channels and choose
between thousands of On Demand titles
and TV listings. The apps allow customers
to turn their mobile device into a TV … or
Slalom’s App Helps