4 JULY 2017 Consulting®
Shor tTakes Trends, Views and Analysis
We Have Ignition
KPMG’s Mike Nolan talks disruption and the firm’s global Ignition Centers
Consulting: What is the main function of
KPMG’s Ignition Centers?
Nolan: At the end of the day it’s about
evolving our culture to be innovative,
but most importantly it’s about different
ways of solving complex business issues
with our clients. The Ignition Centers
really manifest themselves in just that,
standing shoulder to shoulder with clients
around complex business issues while
at the same time creating a culture of
innovation within KPMG, which has
actually led to opportunities where clients
ask us to mirror what we’ve done in their
own organization. Disruptions know no
boundaries, so we have a global footprint
around these Ignition Centers. Lastly, if
we want to attract, recruit, retain the best
talent in some of these very specialist data
we need work environments that attract
that talent and enable them to flourish.
Consulting: How do these centers fit into
KPMG’s service offering?
Nolan: They sit on top of our offering and
enable transformation. If you think about
end-to-end transformation, which is really
digital transformation in today’s world,
digital transformation several years ago was
primarily viewed to be in the front office, so
how do you digitally enable your sales and
marketing channels. Over the last two years
that has really transcended to not just the
front office but the mid- and back-office. I
think the consulting opportunity in digital
transformation is exploding in the mid- and
back-office. We have a strategy practice,
we have a broader advisory business, we
obviously have a tax business, we have
an audit business, but a lot of this digital
transformation including supply chains
and so forth has tax consequences as well.
A lot of the skills that align to our services
are data and analytics, cyber, tax, strategy
and management consulting i.e. technology
solutions. All of these practices that have
these specialists house select resources
within Ignition, or they’re bringing practice
professionals to Ignition to work with
clients in collaborative ways.
Consulting: What’s the view from the C-suite
on tackling disruption?
Nolan: We’re about to issue our 2017 CEO
study and probably the most compelling fact
in there is that 57 percent of CEOs say they
Seemingly without end, the steady march of disruption continues in every industry.While
this has been a boon for consultants, it can be a major pain point for companies. Today, many
organizations are disrupting their own industries before change comes knocking on their door.
To aid in that process, KPMG has opened a series of global Ignition Centers, where clients
can work face-to-face with KPMG researchers, data scientists and other experts to view their
workforce model changes in action. Consulting caught up with Mike Nolan, KPMG’s Vice
Chair of Innovation & Enterprise Solutions to talk about the high-level strategizing that
goes on at these centers and how clients are embracing disruption through innovation.