This past year, Marsh’s Cli- ent Advisory Services went hrough a comprehensive
global restructuring. The firm’s four
separate business units, which include Marsh Risk Consulting (MRC),
Marsh Captive Solutions, Marsh
Claims Advocacy, and Marsh Risk
Analytics, were brought together into
one cohesive group. “This new structure not only unified the CAS management team, but also changed how
we interact with the broader Marsh
organization,” Michael Poulos says.
“The four units previously had taken
a fairly siloed approach to engaging
with client advisors and addressing
clients’ risks. Now as CAS we can
provide a more comprehensive experience and holistic strategies for our
colleagues and our clients.”
Poulos says many events and people
shaped his career, but the experience
that he’s most proud of is the opportunity to have played a role in the development of Oliver Wyman. “When
I joined, Oliver Wyman was a small
boutique consulting firm. Together with
colleagues, I played a significant role in
building the business and ultimately integrating it into the Marsh & McLennan
Companies family after its acquisition,”
he says. “At Marsh today, we think of
risk management beyond the traditional
brokerage transaction. This allows us to
address a bigger and broader set of risk
and business issues facing our clients,
especially where new technology and
cybersecurity come into play.”
Excellence in Engagement
Poulos is the Global Head of Marsh
Client Advisory Services. In that capacity, Michael serves as president of Marsh
Risk Consulting. Michael also has responsibility for Claims Advocacy and is a
member of the firm’s operating committee. With the firm since 1993, previously
Michael was a senior partner at Marsh’s
sister company, Oliver Wyman, based in
the firm’s headquarters in New York City.
He was the head of Oliver Wyman’s New
York office, the leader of the firm’s Financial Services practice in the Americas,
and a member of the firm’s global operating and management committees.
Over the past several years, Poulos
says the firm has been at the forefront
of developing technology and cybersecurity strategies and solutions.
“I attribute much of my success to
the people around me. I was fortunate
to join a company that was well positioned for success early in my career.
More importantly, I met and developed
a strong network of mentors who have
sponsored me throughout my career,”
Poulos says. “The strength of this early
network has informed how I’ve built
my teams throughout my later career.
I put a lot of emphasis on building
strong teams by hiring not only the
brightest talent, but also individuals
who offer a diverse perspective.
Poulos: I am honored to be recognized as a Global Leader in
Consulting because I view it as a reflection of the quality of
the Marsh team, which I am proud to be a member of. It also
underscores the confidence our clients put in us. This honor affirms
that they are getting the highest quality advice from one of the
highest functioning consulting teams in the industry.