CARROLL ROSS / CEO
SAPIENT GOVERNMENT SERVICES
TERESA BOZZELLI / Chairman and CEO
CONSULTING: Can you
sum up where your firm
Client-fo-cused, agile and innovative, 2016 was a
very strong year for
Services. Due to our successful strategic expansion decisions, we delivered double-digit growth. By thoroughly
managing the cost of expansion, we also show increased
efficiency in our bottom-line. Already, our strategic investments have achieved stabilization and delivered impact.
CONSULTING: What's your firm’s outlook for 2017?
BOZZELLI: This is the first administration change in a fully
digital world. The spotlight is on the government and as
public sector consultants we must continue focus on dig-
ital innovation as the first priority. Sapient will prioritize
citizen expectations and driving the value of information
to enhance service. Foundationally, Sapient has brought
commercial best practices to the public sector and we see
that as a powerful approach in the next administration. We
are very focused on new AI data analytics platforms that
we are confident will resonate well in the market. Emerg-
ing technologies give power to the citizen, insight to the
agency and ensure a better overall digital experience.
CONSULTING: What are the biggest opportunities in
2017? What are the biggest challenges?
BOZZELLI: Sapient sees mission insight through innovation as the most strategic opportunity. Transforming
how organizations consider their data, we will guide
clients to utilize the tool, data, analytics, and industry understanding to gain “Insights-As-A-Service.”
Our biggest challenge will be new relationships. With
changes in 2017, we develop relationships with new
leaders quickly with full transparency and in a time
that is hectic. To ensure we deliver the strategic impact,
we have to be agile, collaborative and always listening.
CONSULTING: Can you sum up where
your firm is today?
ROSS: Collaborative Solutions closed
2016 strong, continuing along a growth
trajectory that has shown growth in excess of 30 percent annually over the
past several years. We grew our team
by more than 200, made our formal
entry into the European market, and
received our first institutional capital
investment, which will help fuel our
continued rapid growth and in particular, support global expansion. We continued to carefully curate our unique
“Collabie” culture, and were honored
to receive 11 workplace awards, including the No. 4 spot in Consulting’s
2016 Best Firms to Work For list. Most
importantly, we supported dozens of
customers in their cloud transformations, including such well-known companies as Michael Kors, Bloomberg,
Dun and Bradstreet and Legg Mason.
CONSULTING: What's your firm’s outlook
ROSS: Our 2017 outlook is very
promising, and we expect to continue along our current growth curve,
bolstered by growth in our European practice and the addition of Asia.
While we are cross-industry experts,
we anticipate an increase in our Retail, Education and Government, and
Professional Services verticals, due
to high demand in those areas. Furthermore, we are seeing a significant
uptick in our version of Application
Management Services, called Continuous Value Services.
CONSULTING: What are the biggest
opportunities in 2017? What are the
ROSS: Customer satisfaction is our
key priority, so naturally our biggest
opportunities in 2017 are custom-er-focused. One of the most important initiatives in 2017 will be the continued development of our strategic
consulting arm. Our customers need
a cloud strategy partner to help them
map out, plan for, and make strategic
decisions to support their cloud transition. We will also focus on making
cloud deployment event more accessible and affordable by building out
“out-of-the-box” deployment package to provide customers with a set of
tools tailored for their industry.