to see high demand for our services. Not surprisingly,
our growth is being fueled by our work in the financial
services industry with a focus on regulatory remediation,
industry wide technology solutions and internal audit
services. A continued strong IPO and transaction market
will also assist in driving our growth. Our clients’ need for
improving their performance is a potential growth area as
we can help them with improving processes and better
use of data to remain competitive in the marketplace and
managing costs effectively.
Q: What signs suggest an increase in demand?
A: I would say that there are several market forces that
drive growth opportunities for us. First, we believe there
is an enhanced recognition by our clients and prospective
clients that Protiviti has a strong and growing team of
people with deep expertise and experience solving their
problems in a very effective and efficient manner.
Q: What do you see as the biggest opportunities in 2014?
A: In 2014, we will stay focused on playing to our strengths
and delivering exceptional client experience. Across
the competitive landscape in which we operate, we are
considered a young, mid-sized firm and, as a result, we
believe we have an enormous opportunity to grow our
brand, reputation and market share. We are making
significant investments in hiring highly skilled professionals
to deepen our consulting capabilities globally.
Q: Can you sum up where the firm is
A: Capgemini had a good third quarter
and is on track to finish out the year on
a strong note, with a healthy pipeline
of new business opportunities across
our North American market. This is
due in large part to our strategic growth
initiatives being well aligned with
the market, including our Business
Information Management, Mobile
Solutions and Smart Energy Services,
respectively. We are continually
reviewing these areas to ensure they
support the needs of our clients and
partners and the direction the market
is going in. What was surprising is
that despite the market uncertainties
across the financial services sector,
our financial services unit turned in a
Q: How would you describe your firm’s
outlook for 2014?
A: While tentativeness in the market
remains, more companies will proceed
with their transformation initiatives.
Digitally enabled transformation
will be more expansive. Whether
to improve customer-facing
operations, the supply chain, back-
end operations, talent retention and
development initiatives or other areas
of the business, these transformations
will require deeper industry insights
and technology solutions.
Q: What signs are you seeing that
suggest an increase in demand?
A: Leaders view technology
as the answer to their business
transformation needs and ask, “What
should we do?” Customers and
prospects are now more fully engaged
in the idea that emerging technologies
and a focus on innovation can
drive greater competitive advantage.
Emerging technologies like the cloud,
mobility and advanced analytics are no
longer just technology considerations.
They are now part of the broader
business discussion, all the way up to
Q: How do you see the consulting profession evolving in 2014?
A: Consulting firms will look to
diversify their portfolios and service
offerings as the separation between
business strategy and technology
solutions becomes more blurred. We
may see some of the strategy houses
getting more into the technology
domain. We’ll also see a bigger push
by firms to recruit professionals who
possess more specialized skillsets. For
instance, as areas such as machine-to-machine (M2M) communications
evolve, firms will look to bring in
more product engineers.