32 FEBRUARY 2016 Consulting
It’s no secret—business is undergoing a sea change as mobile, cloud and analytics platforms spur radi- cal transformations in the way enterprises operate. CIOs are embracing these technologies both to
improve operational efficiency and to innovate ahead
of the curve. At the same time, led by their experiences
with consumer technologies and social media platforms, customer expectations have never been higher.
Companies need to evolve in order to measure up. This
digital disruption presents great opportunity for consulting firms, and they too are evolving.
Traditionally, business strategy dictated enterprise
technology decisions – clients had strategic partners
and execution partners. Now, technology is at the forefront. Business strategy is technology-enabled, and this
is redefining success for consulting firms.
As enterprises seek to transform digitally, today’s
successful consultants are those who have the tech-
nology accelerators, deep domain expertise and other
assets to help organizations
not only successfully map
their journeys but to complete
their transformations. In truth,
few consulting firms find they
excel at delivering the total
package — strategy, technolo-
gy and implementation—that
can truly transform a client
standalone strategy consulting,
disconnected from technology
and deep implementation ca-
pabilities, is simply not suffi-
cient today to meet enterprise
Asking what it takes to thrive
in the new consulting climate?
CRITICAL SUCCESS FACTORS FOR
Clients are asking for more from their consultants in
terms of deeper design capabilities, domain expertise
and proven success in technology implementation.
Clients want (and need) real results, as opposed to
recommendations from reports that too often languish
on the shelf. The following success factors lay a winning foundation for consultants:
➊Bringing technology DNA to the table. The strategic
value of IT is not a bolt-on capability. Some firms grew
up with technology capabilities at their core. Others are
acquiring valuable technology skills via acquisition.
Either way, technology is recognized as paramount.
➋ Delivering faster time to value; executing technology strategy quickly. The new benchmark is 30 to 90
days to achieve engagement goals. Rapid ideation
The Changing Landscape in Consulting Puts
Technology at the Heart of Every Engagement
BY MARK LIVINGSTON