MSS helps companies innovate and
transform their business to achieve
results. “We lead change from strategy to action in people, processes
and technology,” says Chad Kirkpatrick, Vice President and General manager of Phoenix Operations.
“Our operating principle is to facilitate, educate and support our clients.” The firm lands at No. 48 on
Consulting’s ranking this year after
compiling 30 percent growth. Kirkpatrick sat down to discuss the firm’s
performance with Consulting.
Consulting: What were the
main factors that contributed
to your exceptional growth?
Kirkpatrick: At the start of the great
recession in 2008, the MSS management consulting team focused on
larger corporate enterprise accounts
and continued supporting our Oracle
JD Edwards partnership. This focus
provided us financial stability and
began a trend of revenue and profitability growth starting in 2010. Starting in 2011, we reentered consulting
for the mid-market and combined
with our larger corporate enterprise
anchor accounts resulted in exceptional growth. As the economy continued to recover, it allowed business
entities (our customers) to innovate
and transform their businesses. Since
2012, we have continued to fine-tune
our success as a business transformation enabler with a focus on people,
process and technology.
Consulting: How is 2015 shaping up for your firm?
Kirkpatrick: 2015 looks to be one of
our best years! So far we’ve had over
50 percent revenue growth and have
met all financial goals. We expanded
and matured our service offerings
and now have greater consultant-cor-porate collaboration. We were able to
achieve this by adding subject matter
expertise depth with our new hires.
Consulting: How would you
describe your firm’s outlook for
2016? Where do you see the
Kirkpatrick: 2016 looks to be another growth year, however our
focus is on absorbing our recent
growth and creating operational excellence—strengthening our team,
focusing our service offerings, enhancing our internal processes. This
focus will lay the groundwork for
that next stage of rapid growth.
Consulting: What do you see as
the biggest challenges for your
firm in 2016?
Kirkpatrick: The exponential
growth of the last five years and
especially the 50 percent revenue
growth in 2015 has forced us to re-evaluate and refine our internal processes. Recruiting and retaining top
quality talent is a big challenge and
is at the top of the list. The market is
now very competitive for top talent
and will be for the next couple years.
Consulting: What does being
named one of Consulting’s
Fastest Growing Firms
mean to your firm, your
employees and your clients?
Kirkpatrick: Being named one of
Consulting magazine’s Fastest Growing Firms is a big honor and reward
for the work of our team members.
MSS is an Employee-Owned Company and it is great that our employee owners are publicly recognized
for their efforts. Also, long-term client relationships are critical to the
growth and future of MSS. MSS is
continually improving client relationships to better understand our clients’
needs while ensuring that clients will
continue to buy MSS services and
provide references and testimonials.
Being named one of Consulting’s
Fastest Growing Firms is a result of
building and maintaining these client
relationships and we thank and appreciate each and every one of them!