OpenArc is a consulting firm helping clients and candidates gain a
competitive advantage through the
use of cutting edge technology and
talent practices. “Our organization
is comprised of three primary technology services: talent, software
and strategy,” says Joel Reed, CEO
of OpenArc. “Our strategy service
ensures we build the right thing,
while our software development
team guarantees that your solution
is built right. Our talent practice
guarantees that we build both your
product and your team with the right
people.” The firm posted an extraordinary 560 percent growth rate,
landing it at No. 7 on Consulting’s
Fastest Growing Firms list. Reed
sat down to discuss OpenArc’s outstanding performance.
Consulting: What were the
main factors that contributed
to your exceptional growth?
Reed: First and foremost, our rapid growth is driven by an excellent
sales team, word of mouth, and customer referrals. Doing what we said
we would do is always Job #1, so we
focused on delivering results for our
customers and on building strong
relationships with those customers.
Doing great work has literally become its own reward!
Consulting: How is 2015
shaping up for your firm?
Reed: We’re thrilled to report that
our growth continued this year: we
more than doubled our revenue, and
our plans and processes to handle
growth are starting to yield results.
Consulting: How would you
describe your firm’s outlook
for 2016? Where do you see
the most opportunities?
Reed: We just completed our annual
business planning retreat, and we are
excited to see the fruit of many seeds
we planted in 2015. We brought in
new senior leaders, invested in leadership development across the company, and made a big investment in
marketing and channel partnerships.
Consulting: What do you see
as the biggest challenges for
your firm in 2016?
Reed: Every consulting firm in our
position eventually has to tackle
the challenge of moving from the
‘just trying to survive’ stage to the
‘building on our success’ stage.
You’ve proven your ability to at-
tract, serve, and retain customers, to
manage revenue and expenses, and
to develop talent. Building on that
success, however, and continuing
your pattern of growth takes a very
different set of leadership skills.
You need a management team that
is adept at operational and strategic
planning, as well as scalable sys-
tems and processes and the ability
to meet the financing demands that
come with continued rapid growth.
It’s also crucial at this time that you
not lose track of the quality of de-
livery and the culture of your orga-
nization. This is the road ahead for
us in 2016—to build on our success
while not losing sight of how we
Consulting: What does being
named one of Consulting’ s
Fastest Growing Firms mean
to your firm, your employees
and your clients?
Reed: For a consulting company,
it’s really about relationships and
excellence of execution, and we
pride ourselves on the measurement of those things as a hallmark
of OpenArc customer service. We’re
nothing without our team and our
client partners, so an honor like this
is humbling. It’s also exciting to see
the response from our peers. It’s incredibly encouraging of the values
that we hold central to our success.