towards more predictive maintenance and things they
can do with the data they already have. Anything
that’s really customer facing where you’d rather have
a single view of the customer are the industries that
started more on analytics a few years ago and are still
leading the pack, but other industries are starting to
pick up speed and figure it out as well.
Consulting: What surprised you in the survey results?
Reese: Trust came up as a really important lever for
analytics adoption. It’s definitely an area where even
the leadership needs to improve. We found 60 percent
of our performers enjoyed strong levels of trust
between individuals within an organization, but when
you start talking about trust between business units
and IT, that number drops significantly to around
44 percent. In the past, it’s been more about lines of
business going over requirements to IT, so very non-
personal relationships. I think as more organizations
start establishing centers of excellence and possibly
co-locating their projects that trust builds up a little
bit more and it becomes more personal.
Consulting: What is the future for analytics?
Reese: I think we’re learning from the past and so we’re
trying to have a lot of our organizations work together
and across lines of business to make sure they’re really
architecting for the future and establishing one enterprise
strategy for analytics. We don’t want to end up with all
these siloed databases around the organization like in the
past, we want to come up with one enterprise, we’re doing
that via the cloud and learning from the past and not just
architecting for what’s happening today but really for the
future so it’s always something that can be built upon.
Heartfelt congratulations to Kaylin Kugler
and to all the 2013 winners of Consulting Magazine’s
Women Leaders in Consulting.