Consulting® AUGUST/SEPTEMBER 2019 61
took our annual
survey in the
Spring of 2019.
$10M to $50M
$50M to $250M
$250M to $1B
$1B to $10B
101 to 1,000 consultants
> 10,001 consultants
TOOK THE SURVEY?
8% 9% 7%
But what drives consultants’ hotel choices? Location rules the day
followed by the Quality of the Accommodation followed by Loyalty
Programs and Price.
Speaking of those hotel loyalty
programs, Marriott takes the top
spot with Hilton edging out Starwood for the second spot. Those
results were unchanged from last
year’s survey. And when it comes
to Wi-Fi, no one wants to pay for
it anymore with a whopping 98
percent expecting Wi-Fi to be free.
Typically, it is—especially for a
brand’s loyalty club members.
EIGHT MILES HIGH
The vast majority of the trips
consultants take begin and end
on a runway. And let’s face it:
There’s no shortage of bad flights,
So, when it comes to air trav-
el, which carriers do the best job?
Which do consultants prefer? Well,
for starters, it would be helpful if
a consultant had some steady cli-
ents in Singapore, as Singapore
Airlines finished first among con-
sultants. Lufthansa, Virgin Atlan-
tic, Alaska Air and Virgin America
round out the Top 5
And in terms of choosing that
airline, Price is—far and away—the
top consideration for consultants
with 57 percent saying it is the top
priority. Corporate travel policy is
a pretty distant second, followed by
change fees. Baggage fees and fuel
surcharges, which seem to keep
being added but never taken away,
round out the Top 5, although the
bottom two barely even register at a
combined 3 percent.
CAR & DRIVER
While an automobile isn’t always
necessary, they are often a big part
of the travel experience. This year,
National repeats in the No. 1 the
spot while Hertz, Avis, Enterprise
and Budget round out the Top 5.
And when it comes to choosing
the right car, Price is the biggest
indictor at 35 percent, while Ease
of Check-In, Check-Out coming in
a close second at 27 percent. This
year, Car Availability and Corporate Travel Policy finish third and
fourth in terms of importance,
while those pesky fuel surcharges
keep coming last.