Consulting® AUGUST 2017 23
took our annual
survey in the
Spring of 2017.
$10M to $50M
$50M to $250M
$250M to $1B
$1B to $10B
101 to 1,000 consultants
1,001 to 5,000 consultants
5,001 to 10,000 consultants
> 10,001 consultants
TOOK THE SURVEY?
pecting Wi-Fi to be free. Typically,
it is; especially for a hotel brand’s
loyalty club members.
And when the stay is extended,—
that is travel lasting a few consecutive weeks or more—the Quality of
Accommodations was the first priority with Price being second (up from
fourth last year). Meanwhile, Loyalty
Programs, Location and Company
Travel Policy round out the Top 5.
When it comes to specific extended
stay brands, Marriott finished first
overall in the survey, while Hilton,
Starwood, Oakwood Worldwide and
BridgeStreet round out the Top 5.
UP IN THE AIR
Most trips consultants take begin
and end at the airport. There’s no
shortage of horror stories and bad
press these days about airlines and
their passengers’ behavior.
So, when it comes to air travel, which carriers do the best job?
Which airlines do consultants prefer? Well, for starters, it would be
helpful if a consultant had some
steady clients in Asia as flying in
that part of the world seems to bring
the most satisfaction. Singapore
Airlines, Thai Airways and Korean
Airlines are No. 1, No. 2 and No.
3, respectively. Virgin Atlantic and
Virgin America round out the Top
5. One would have to go all the way
to No. 8—Alaska Air—to find a
U.S. based carrier on the list.
And in terms of choosing an air-
line, Price is—far and away—the
top consideration for consultants
with some 55 percent saying it was
paramount. That’s up 10 percent-
age points from last year. Corporate
Travel Policy was second, followed
by Baggage Fees and Change Fees.
Those Top 3 remain unchanged
from last year.
THE RUBBER MEE TS THE ROAD
While an automobile isn’t always
necessary, they are often a big part
of the travel experience. This year,
National repeats in the No. 1 spot
while Hertz, Enterprise, Avis and
Alamo round out the Top 5.
And when it comes to choosing
the right car, Price is the biggest
factor at 32 percent with Ease of
Check-In, Check-Out coming in a
close second—and both nearly doubling Corporate Travel Policy ( 17
percent). Meanwhile, Car Availability ( 16 percent) and Fuel Surcharges
( 4 percent) remain stuck traveling in
the slow lane as they were last year.